Statistics Dashboard

Navigate to AI ChatBot > ChatBot Menu > Statistics to monitor overall chatbot performance and store interaction trends.

Statistics

Metrics Tracked

  • Total Chats: Total number of conversational sessions initiated by shoppers.
  • Total Queries: Volume of individual customer questions processed.
  • Chat Reports: Total number of issue tickets submitted to admin.
  • Manage FAQ: Total active FAQs indexed in the knowledge base.
  • Embeddings Count: Real-time count of indexed catalog products, CMS pages, and FAQs.