Chat Widget Not Visible

The floating chat launcher icon does not appear on storefront pages.

Symptoms

The floating chat launcher icon does not appear on storefront pages.

Diagnostics & Resolution

1. Verify Module Status:
   • Go to Stores > Configuration > Webkul > AI ChatBot Configuration.
   • Ensure Enable Module is set to Yes.
2. Flush Magento Cache:
   • Run php bin/magento cache:flush via CLI or from the admin panel under System > Cache Management.
3. Verify Theme Compatibility:
   • Ensure your active theme inherits from Magento Blank or Luma. The chat widget relies on the default layout handle (default.xml).
4. Check Guest Mode Settings:
   • If testing as a non-logged-in user, ensure Enable Guest Mode is set to Yes under Frontend Chat Window Option.