Empty Search Results

When asking for product recommendations, the bot reports that no matching products could be found.

Symptoms

When asking for product recommendations, the bot reports that no matching products could be found.

Diagnostics & Resolution

  1. Verify Embeddings Generation:
    • Run php bin/magento generate:embeddings via CLI to generate or refresh vector embeddings.
  2. Confirm Background Queue Worker is Running:
    • Ensure the consumer is active:
      php bin/magento queue:consumers:start aichatbot.product.embedding.generate
  3. Check Product Salability & Visibility:
    • Products must be Enabled, In Stock, and have Visibility set to Catalog, Search or Search.
  4. Review AI Model Dimension & Minimum Search Score:
    • Verify that AI Model Dimension matches your embedding model (e.g., 1536 for OpenAI text-embedding-3-small, 768 or 1024 for Gemini).
    • If Minimum Searching Score is set too high, lower the threshold to improve match recall.