Order Lookup & Tracking

Logged-in customers can check order details and shipment tracking directly inside the chat interface without navigating to the My Account section.

Step 1: Browse Recent Orders

Selecting "Check your orders" lists the customer's recent orders with thumbnail, order number, date, and current status:

Orders list

Step 2: Select an Order Query Option

Clicking on an order reveals interactive action options:

Check order options

Available options include:

  • Check order status: Instant summary of current fulfillment state (Pending, Processing, Complete).
  • Order summary: High-level overview of the order date, items count, and total.
  • Detailed items breakdown: Comprehensive invoice list with itemized prices and quantities.
  • Shipping and tracking: Direct shipment carrier info and tracking links.

To view the full order breakdown, see View Order Details.