Admin Areas Overview

The Webkul AI ChatBot extension provides a comprehensive set of backend tools in the Magento Admin Panel under the AI ChatBot navigation menu.

Admin menu

The admin menu gives store administrators direct access to:

  • Chat History: Review customer conversation logs and message transcripts.
  • Manage FAQ: Maintain FAQ question-answer pairs used for automated responses.
  • Chat Reports: Review customer support inquiries and issue submissions.
  • Statistics: Monitor chatbot usage trends, total chats, and indexed embeddings.
  • General Configuration: Direct shortcut to the extension's system settings.
  • Support Links: Access Webkul user guides, support ticketing, and extension updates.

See the dedicated pages for each area below.