Report Issue to Admin

If a customer encounters a problem or requires human assistance, they can submit an issue report directly from the chat header.

Submit an Issue Report

  1. Click the Report to Admin icon in the chat header.
  2. Enter the Report Subject and Describe Issue in the modal form.
  3. Click Submit Report.

Report issue form

The inquiry is immediately logged in the Magento Admin under AI ChatBot > Chat Reports for administrator review.