Manage FAQ

Navigate to AI ChatBot > ChatBot Menu > Manage FAQ to maintain the automated knowledge base for your store.

Adding a New FAQ

  1. Click Add New FAQ.
  2. Enter the Question and Answer content.
  3. Set Status to Enabled.
  4. Assign the FAQ to specific Store Views or select All Store Views.
  5. Click Save FAQ.

How FAQ Retrieval Works

When an FAQ is saved or updated, the extension automatically indexes the question and answer into vector embeddings. When a customer asks a matching question on the storefront, the chatbot retrieves and formats the verified answer instantly.

Mass Actions

  • Mass Enable: Activate multiple FAQs simultaneously.
  • Mass Disable: Deactivate outdated FAQ entries.
  • Mass Delete: Permanently remove selected FAQs.