Chat History

Navigate to AI ChatBot > ChatBot Menu > Chat History to monitor customer conversations in real time.

Chat history

Key Capabilities

  • Transcript Logs: View entire conversation threads between customers and the AI assistant.
  • Customer Insights: Review customer name, email address, message timestamps, and store view.
  • Filter & Search: Quickly find specific chat sessions using keyword search or date filters.
  • Mass Delete: Select old or inactive chat logs and perform mass deletion to maintain database efficiency.