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  • Getting Started

    • Introduction
    • System Requirements
    • Installation
    • Activation
  • Configuration

    • Configuration Overview
    • Chatbot Configuration
    • LLM Provider
    • Pre Configured Model
    • Intfloat E5
    • Vector Index & Attribute Settings
    • Chat Context Settings
    • Frontend Chat Window Options
  • Storefront Chat

    • Storefront Chat
    • Conversational Product Search
    • Order Lookup & Tracking
    • View Order Details
    • Report Issue to Admin
  • Admin Panel

    • Admin Areas Overview
    • Chat History
    • Manage FAQ
    • Chat Reports
    • Statistics Dashboard
    • Generate Product Embeddings
  • Help

    • Chat Widget Not Visible
    • No AI Response
    • Empty Search Results
    • ChromaDB Connection Failure
    • Further Support
    • FAQ

ChromaDB Connection Failure

Admin reports errors connecting to ChromaDB, or vector collections fail to create.

Symptoms

Admin reports errors connecting to ChromaDB, or vector collections fail to create.

Diagnostics & Resolution

  1. Verify ChromaDB Endpoint:
    • Confirm your ChromaDB server is online and reachable from the Magento host (e.g. curl -i http://127.0.0.1:8000/api/v1/heartbeat).
  2. Check API Version Match:
    • Ensure the selected ChromaDB API Version (v1 or v2) matches your deployed ChromaDB release.
  3. Reset Collections:
    • Click Delete Collections in the configuration panel to flush invalid collection handles, then re-run php bin/magento generate:embeddings.
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