Activation

Once installed, activate and configure the Webkul AI ChatBot extension in the Magento Admin Panel.

Step 1: Enable the Module

  1. Log into your Magento 2 Admin Panel.
  2. Navigate to Stores > Configuration > Webkul > AI ChatBot Configuration.
  3. Under the Chatbot Configuration group, set Enable Module to Yes.

General settings

  1. Click Save Config and flush the Magento cache if prompted.

Step 2: Choose Your AI Model Type

Select the AI service mode that best fits your infrastructure:

  • LLM Provider: Connect to cloud AI services (OpenAI, Gemini, Anthropic Claude, OpenRouter, Cerebras, DeepSeek).
  • Pre Configured Model: Connect to a self-hosted or dedicated inference endpoint.
  • Intfloat E5 (Browser Based): Run lightweight embeddings directly in the browser or via a companion Node server.

AI service type

Choosing the Right AI Model Type

For the highest quality natural conversations and out-of-the-box accuracy, select LLM Provider with OpenAI (gpt-4o-mini) or Google Gemini (gemini-1.5-flash).

Step 3: Verify Admin Navigation Menu

Once Enable Module is set to Yes, the AI ChatBot top-level menu automatically becomes active in the Magento Admin sidebar.

Admin menu

The admin menu gives store administrators direct access to:

  • Chat History: Review customer conversation logs and message transcripts.
  • Manage FAQ: Maintain FAQ question-answer pairs used for automated responses.
  • Chat Reports: Review customer support inquiries and issue submissions.
  • Statistics: Monitor chatbot usage trends, total chats, and indexed embeddings.
  • General Configuration: Direct shortcut to the extension's system settings.
  • Support Links: Access Webkul user guides, support ticketing, and extension updates.