FAQ
General
Does this replace the customer's original review?
No. The original stays untouched in Magento's own review tables. Translations go to a separate table, and the storefront offers a link to switch between the two.
Which languages are supported?
Whatever your model supports. The extension does not maintain a language list — it asks the model to translate into the store view's locale.
Where does the target language come from?
The store view's locale, at Stores → Configuration → General → General → Locale Options. There is no target-language setting. See Store Views & Languages.
Can different store views use different models?
Yes. Every field is store-view scoped. See Switching Providers.
Does Webkul see my reviews?
No. Your Magento server calls the provider directly with your key. To keep review text entirely on your own infrastructure, use Ollama.
What is actually sent to the model?
The review title and body only, as a JSON array, plus the target locale. See What Is Sent to the Model.
Cost
Who pays for the translation?
You do, directly to your LLM provider. The extension licence does not include tokens.
How many API calls will a backfill make?
(reviews × store views) ÷ batch size. 350 reviews across 3 store views at the default batch of 20 is 54 calls. See Batch Size.
How do I keep the bill down?
- Use
-sto translate only the store views you need. - Keep the batch size high so fewer calls carry more reviews.
- Pick a small-tier model; translation rarely needs a frontier model.
- Or run Ollama and pay nothing per token.
Does clicking "Validate Key and Load Models" cost anything?
A token or two. It sends a one-word prompt to confirm the key works. See How Validation Works.
Setup
Do I need RabbitMQ?
No. The queue runs on the db connection using Magento's MySQL queue.
Why do I have to install Symfony AI packages separately?
They are suggest entries in the module's composer.json, so Composer never installs them automatically. See Install the AI Packages.
Can I use a model that is not in the dropdown?
No — the field is not free-text and only lists models the provider reports as text-in / text-out. If one you expect is missing, check your key has access to it, then re-validate.
Do I need to keep a process running?
For automatic translation of newly approved reviews, yes — the queue consumer. See Running the Consumer.
Behaviour
When exactly does a review get translated?
When it is saved with status Approved. Approving is a save, so approval is the trigger. See Automatic Translation.
What about reviews created before I installed the module?
They were never queued. Backfill with php bin/magento Translate:All.
If I edit an approved review, is it re-translated?
Yes. The save re-publishes it and the existing row is updated in place.
Is it safe to run the bulk command twice?
Yes. It upserts on review, product, and store view — updates, not duplicates.
What happens if the model fails on one review?
That review keeps its original title and body. A blank review is never written. See Fallback Behaviour.
What happens if I disable the module?
The storefront reverts to stock Magento reviews and the admin menu disappears. Existing translations stay in the database and return when you re-enable it.
Are translations deleted with the review?
Yes. Foreign keys cascade from review, catalog_product_entity, and store.
Frontend
Which text do shoppers see first?
The translated version, when one exists, with a link to show the original.
The toggle is spelled "Show Orignal Review"
That is the string in the shipped en_US file. Override it in your own i18n CSV — see Translating the Interface.
Will Google index the translated reviews?
Yes — the translation renders by default, inside Magento's standard schema.org/Review markup.
Does it work with a headless storefront?
Yes, through the GraphQL API.
Does it work with Hyvä?
The templates target the Luma structure. A Hyvä theme needs them ported — raise a customisation request.
Support
Where do I get help?
webkul.uvdesk.com. Include your Magento version, PHP version, module version, the provider and model in use, and the relevant part of var/log/aireviewlogger.log.