FAQ

Frequently asked questions regarding the setup and features of the Magento 2 Email Marketing module.

1. General Setup & Integration

Can I send emails to customers who are not subscribed to the store newsletter?

No. For anti-spam compliance (such as GDPR and CAN-SPAM), the module filters and limits dispatches to active newsletter subscribers only.

Can I style my email templates with custom CSS stylesheets?

Yes. The Email Template editor includes a Template Styles field where you can write custom CSS layout formatting rules. These styles are embedded directly in the outgoing HTML email.

2. Campaign & Queue Management

How do I trigger a campaign to run again?

Open the completed campaign in the admin interface and click Save. The module automatically resets the queue status to New, deletes previous analytics logs, and schedules the campaign to run again.

Why does my campaign send in batches instead of all at once?

To protect server resources and prevent mail servers from blocking your domain as a spam source, the cron job executes in batches. It processes up to 3 active campaigns per run and dispatches up to 20 emails per campaign per execution.

What happens if I select multiple Customer Tags in a single campaign?

The campaign targets customers who have been assigned any of the selected tags (e.g. customers assigned Tag A OR Tag B).

Where can I submit a support ticket?

Submit a support ticket anytime at Webkul UVDesk.