Messages
Customers see these messages at the top of the page after a Zoho sign-in attempt.
Success
| Message | Meaning |
|---|---|
Welcome, <first name>! You have successfully logged in with Zoho. | Signed in. Shown on My Account or Checkout. |
Errors
| Message | Cause | Fix |
|---|---|---|
Zoho SSO is currently disabled. | Enable Zoho SSO is No for this store view. | Enable it — see Connect Magento to Zoho. |
Zoho authentication failed: <reason> | Zoho returned an error, for example the customer clicked Deny. | Usually the customer's choice. Otherwise see Sign-In Problems. |
Invalid state parameter. Authorization request expired or invalid. | The session ended, or cookies were lost, between leaving for Zoho and returning. | Try again in one browser tab. See Sign-In Problems. |
Authorization code missing from Zoho response. | Zoho returned without a code. | Check the redirect URI and client settings. |
Zoho SSO Error: <reason> | Token exchange or profile request failed, or Zoho sent no email. | Read var/log/zohosso.log. |
Unable to initiate Zoho SSO: <reason> | An unexpected error before the customer was sent to Zoho. | Read var/log/zohosso.log. |
Errors shown on Zoho's page
A wrong Client ID, a wrong region, or a redirect URI missing from the Zoho client makes Zoho itself show an error page (such as "Invalid Client" or "Invalid Redirect Uri") before the customer ever returns. See Setup Problems.
Failed sign-ins return the customer to the Sign In page, or to Checkout if they started there.
Message text can be translated through the module's i18n/en_US.csv or a theme translation file.