Magento 2 Marketplace RMA SystemMagento 2 Marketplace RMA System
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  • Getting Started

    • Introduction
    • Requirements
    • Installation
    • Configuration
  • Admin Workflow

    • Manage RMA Reasons
    • RMA Analytics
  • Seller Workflow

    • Seller Workflow
    • RMA Analytics
    • RMA Configuration
  • Customer Workflow

    • Customer Workflow
  • Help

    • Troubleshooting
    • FAQ

System Requirements

Before installing the Webkul Magento 2 Marketplace RMA System extension, verify that your server environment, Magento version, and required parent modules meet the prerequisites outlined below.


Server & Platform Requirements

  • Magento Platform: Adobe Commerce (Cloud/On-Premise) / Magento Open Source.
  • PHP Version: Compatible with your active Magento 2 release version.

Mandatory Base Extension

The Marketplace RMA System is an enterprise add-on built specifically for multi-vendor marketplaces:

  • Webkul Multi-Vendor Marketplace Core: You must have the Magento 2 Marketplace Extension installed and activated before proceeding with the RMA module setup.

Optional Companion Modules & Integrations

  • Hyvä Theme Compatibility:
    • Storefront compatibility is provided via the companion package Webkul_MpRmaSystemHyva.
    • Requires hyva-themes/magento2-theme-module and hyva-themes/magento2-compat-module-fallback.
  • Marketplace Wallet System:
    • If Magento 2 Marketplace Wallet System is installed, sellers and admins can issue refunds directly into the customer's store wallet.
  • Headless & PWA Commerce:
    • The extension includes native GraphQL query and mutation schemas for decoupled storefronts.

Important

Always back up your store database and code files before installing or upgrading extensions. We strongly advise deploying and testing changes in a staging environment first.

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