Manage RMA Reasons

The store administrator can configure and maintain the standardized list of return reasons that buyers choose from when requesting an RMA. Well-defined reasons improve return analytics and allow automated workflow rules to accurately categorize requests.

Navigate to Marketplace Management > RMA System > Manage RMA Reasons.

RMA Reasons Grid

The grid presents a complete inventory of all configured reasons:

From this grid, administrators can:

• Inspect Reason Status: Verify whether a reason is currently Active (visible to buyers on storefront) or Inactive.
• Filter & Search: Quickly locate reasons by ID, Reason Title, Status, or Created Date.
• Edit Existing Reasons: Click the Edit action link to modify reason descriptions or toggle active status.
• Mass Actions: Enable, disable, or delete multiple reasons simultaneously.

Adding a New RMA Reason

To introduce a new reason into the marketplace:

1. Click the Add New Reason button in the upper right header of the grid.

2. Fill in the required fields:
   • Reason: Enter the descriptive reason label (e.g., Defective item received, Incorrect size or fit, Item arrived damaged, Package delayed beyond delivery estimate).
   • Status: Select Active to make this option immediately selectable on the storefront RMA submission modal.
3. Click Save Reason.