Frequently Asked Questions (FAQ)

Here are answers to common questions regarding the Webkul Magento 2 Marketplace Adyen Payment Gateway module.

Q1: Does this module support 3D Secure 2 (3DS2)?

Yes. The frontend Drop-in component automatically handles native 3D Secure 2 authentication and challenge flows required by European PSD2 regulations.

Q2: Can sellers configure their own Adyen account keys?

No. All payment processing and gateway routing pass through the store admin's primary Adyen Merchant Account. Sellers register as Account Holders to receive split payouts or bank transfers.

Q3: How are seller commissions calculated during split payouts?

Commission rates configured in the Webkul Marketplace core module are applied during invoice capture. The calculated admin fee is retained in the primary account while seller net earnings are transferred to seller sub-accounts.

Q4: Where can I get support for custom modifications?

For technical support or custom enhancements, submit a ticket via the Webkul Support Portal.