FAQ & Support

Frequently asked questions and support resources for the Hipercalzado Connector for Magento 2.

Frequently Asked Questions

Are order status updates sent back to Hipercalzado automatically?

Yes. When an order status changes in Magento (e.g. Shipped or Cancelled), the Connector notifies the Hipercalzado API and updates the status on the marketplace.

Can I test order imports before going live on production?

Yes. Set Enable Production Mode to No under Stores → Configuration → Webkul → Hipercalzado Connect to test using sandbox API credentials.

Does the extension support custom shipping carriers?

Yes. You can select your default carrier under configuration or map custom carriers to match your Hipercalzado shipping configurations.

Support & Assistance Resources