FAQ

Here are the answers to the most frequently asked questions about the Amazon Magento 2 Connector.

Q: Do I need an Amazon Professional Seller Account?

A: Yes. Amazon only grants Selling Partner API (SP-API) access and developer credentials to Professional Seller accounts. Individual seller accounts cannot integrate with this extension.

A: Yes. The extension allows you to configure and manage multiple Amazon Seller accounts. You can set individual synchronization parameters, attribute mappings, and default categories for each account.

Q: Does this extension support real-time price and quantity sync?

A: Yes. When enabled in the configuration, any changes made to a product's price or stock quantity in your Magento backend are pushed to Amazon immediately.

Q: Are configurable (variant) products supported?

A: Yes. You can map and synchronize simple products as well as configurable products. Ensure that parent and child SKUs align properly between both platforms.

Q: How are shipping and taxes calculated for imported orders?

A: Imported orders use the shipping rates, taxes, and customer details calculated by Amazon at checkout. These values are recorded as custom line items on the Magento order.

Q: Can I sync fulfillment status back to Amazon?

A: Yes. When you generate a shipment and enter tracking information for an imported Amazon order in Magento, the extension pushes the tracking ID and shipping status back to Amazon Seller Central automatically.